Privacy Policy

2.1 Personal Identification Information

• Full name
• Email address
• Phone number(s)
• Mailing address and service address
• Date of birth (where legally required for contract purposes)

2.2 Property & Project Information

• Property address and legal description
• Property ownership status
• Project type, scope, and specifications
• Photographs of your property (exterior and roof)
• Insurance claim numbers and adjuster information

2.3 Financial & Payment Information

• Billing address
• Payment method details (processed securely through third-party processors)
• Insurance policy details and carrier information
• Financing application data

2.4 Communication Records

• Records of phone calls, emails, and text messages
• Service requests and correspondence
• Complaint or dispute records

2.5 Technical & Digital Data (Website Visitors)

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring URL and clickstream data
• Cookies and tracking pixel data

2.6 Location Data

• GPS or geolocation data when you use location-based features
• Service area zip codes

4.1 Service Delivery

• Scheduling and conducting roof inspections and estimates
• Preparing proposals, contracts, and project scopes
• Coordinating crews, materials, and subcontractors
• Completing roofing and construction projects
• Processing payments and issuing warranties

4.2 Insurance & Claims Coordination

• Communicating with your insurance carrier on your behalf
• Documenting storm damage and preparing claim supplements
• Submitting necessary documentation to insurance adjusters

4.3 Communications

• Responing to inquiries and service requests
• Sending appointment confirmations and project updates
• Providing post-project follow-up and warranty service

4.4 Marketing & Business Development

• Sending promotional offers, newsletters, and service updates
• Conducting customer satisfaction surveys
• Managing referral programs (You may opt out of marketing communications at any time.)

4.5 Legal & Compliance

• Complying with Texas licensing laws and building codes
• Responding to legal process, subpoenas, or government requests
• Enforcing our contracts and protecting our legal rights
• Preventing fraud, unauthorized activity, or safety threats

4.6 Business Operations

• Improving our services and customer experience
• Training employees
• Analytics and performance reporting

5.1 Service Providers & Subcontractors

We share necessary information with licensed subcontractors, material suppliers, and vendors who assist in completing your project. They are contractually obligated to keep your information confidential.

5.2 Insurance Companies & Adjusters

With your consent, we communicate your claim and project information with your property insurance carrier.

5.3 Payment Processors

Payment information is shared with PCI-DSS compliant third-party payment processors. We do not store full card numbers.

5.4 Financing Partners

If you apply for project financing, your information may be shared with our lending partners for credit evaluation.

5.5 Professional Advisors

Including attorneys, accountants, and insurers as necessary.

5.6 Legal Authorities

When required by law, court order, or governmental authority.

5.7 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

7.1 Texas Residents

Under the Texas Data Privacy and Security Act (TDPSA), you have the right to:

• Know what personal data we collect and how it is used
• Access your personal data we hold
• Correct inaccurate personal data
• Delete your personal data (subject to legal retention requirements)
• Opt out of targeted advertising or profiling
• Data portability — receive your data in a usable format
• Appeal our decision if we deny a privacy request

7.2 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know and access personal information collected
• Delete personal information
• Opt out of sale of personal information (we do not sell personal data)
• Non-discrimination for exercising your privacy rights

7.3 How to Submit a Privacy Request

To exercise any of the above rights, contact us at:

We will respond to verified requests within 30 days (Texas) or 45 days (California), as required by applicable law.